Your privacy is our priority. This document clearly explains how cili44 collects, uses, stores, and protects your personal information in accordance with the highest security standards and Malaysia's Personal Data Protection Act 2010.
Cili44 has built a comprehensive data protection system based on six core principles to keep your information safe at all times.
All data transmitted between your device and cili44's servers is protected by 256-bit SSL encryption — the same technology used by leading financial institutions and banks worldwide.
Your personal information is stored on servers protected by multi-layered access control systems. Only authorized personnel may access member data, and all access is logged and monitored.
Cili44 has never and will never sell, rent, or commercialise your personal data to any third party. Your data belongs entirely to you — it is not a business asset of ours.
All our data handling practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). You have the legal right to access, correct, and request deletion of your data.
You can manage your own privacy preferences through your account settings. Choose the types of communications you wish to receive, or withdraw consent at any time by contacting our support team.
In the event of any security incident affecting your data, cili44 is committed to notifying you within the timeframe required by applicable law.
Welcome to the cili44 Privacy Policy. This document outlines the privacy practices of the cili44 platform ("we", "cili44", or "the platform") regarding the collection, use, disclosure, and protection of your personal information when you use our services at cili44.org.
We understand that your trust is something truly valuable. When you entrust us with your personal information, we take that responsibility wholeheartedly. This Privacy Policy was created not merely to fulfil legal requirements, but because we genuinely uphold the values of transparency and respect for our users' privacy.
By registering for or using the cili44 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us for further assistance.
Cili44 collects your personal information through several channels when you interact with our platform. Below is a summary of the types of data we collect and the purposes for doing so:
| Data Type | Example Information | Purpose |
|---|---|---|
| Identity | Full name, date of birth, identification card number | KYC |
| Relations | Email address, phone number | Communications |
| Finance | Bank account number, transaction records | Payment |
| Technical | IP address, browser type, device data | Security |
| Usage | Game history, login activity | Improvement |
| Options | Language settings, notification preferences | Personalization |
We only collect information that is strictly necessary for the stated purposes. The principle of data minimisation is central to how we operate — if a piece of information is not needed, we will not request it.
The personal information we collect is used solely for the following purposes:
Cili44 does not use your data to make automated decisions that materially affect you without human involvement. Any profiling carried out is solely for the purpose of personalising your experience and is done with full respect for your privacy.
We will not use your data for third-party marketing purposes without your explicit consent. You may withdraw marketing consent at any time through your account settings.
Cili44 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where we may need to share certain information:
In all of the above situations, we only disclose the minimum information necessary and will endeavour to notify you in advance where permitted by law.
All third-party providers we work with have undergone rigorous security assessments. We only partner with those whose data protection standards are equal to or exceed our own.
Cili44 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Generally, active account data is kept for the duration your account remains active plus seven years after account closure, in accordance with financial record-keeping requirements in Malaysia.
The technical and organizational measures we implement to protect your data include:
While we take all reasonable precautions, no system can guarantee absolute security. We encourage you to do your part by using a strong password and keeping your login credentials confidential.
Cili44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
The types of cookies we use are as follows:
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect platform functionality.
As a cili44 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights in a practical and straightforward manner:
Request a copy of the personal data we hold about you at any time.
Request correction of inaccurate or incomplete data via your account settings.
Request deletion of your data, subject to legal record-keeping obligations.
Object to the processing of your data for direct marketing purposes at any time.
Request your data in a structured format that can be transferred to another platform.
Request restriction of your data processing in certain situations permitted by law.
To exercise any of the above rights, please contact our customer support team. We will process your request within 30 calendar days from the date we receive your complete request.
The cili44 platform is strictly for individuals aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Our KYC process is designed to verify the age of every new member. Should we discover that a child's data has been collected inadvertently, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian who believes that your child under the age of 18 has registered on cili44, please contact us immediately so we can take appropriate action.
The cili44 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the cili44 platform and does not cover the privacy practices of any third-party websites.
We are not responsible for the content or privacy practices of other websites you may access through our platform. We encourage you to read the privacy policy of each website you visit separately.
Cili44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technological developments, or new legal requirements.
When significant changes occur, we will:
Continued use of the cili44 platform after the effective date of any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding how we handle your personal data, our privacy team is here to help.
You can reach us through the following methods:
We are committed to responding to all privacy-related enquiries within3 business days. For more complex complaints, we will provide a realistic resolution timeline in our initial response.
If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPD) under the provisions of the Personal Data Protection Act 2010.