Terms and Conditions cili44 – Complete Platform User Guide

Welcome to cili44. This Terms and Conditions document is a legally binding agreement between you ("Member" or "User") and the cili44 platform ("we", "Platform", or "cili44"). By accessing, registering, or using any part of our platform, you agree to be bound by all terms stated in this document.

If you disagree with any part of these terms, we ask that you discontinue use of the platform. cili44 reserves the right to modify these terms at any time without prior notice. It is your responsibility to review this page periodically to ensure you are always aware of the latest version of the terms.

To use the cili44 platform, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the time of registration and throughout your use of the platform.
• Not appearing on any list of individuals prohibited by local law from using online gambling services.
• Registering using accurate, truthful, and current personal information.
• Not representing or acting on behalf of any other person while using the platform.
• Never having had a cili44 account suspended or closed previously due to a terms violation.

Cili44 reserves the right to request identity document verification (KYC) at any time to confirm member eligibility. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension.

Each individual is only permitted to hold one account only at cili44. Multiple account registrations, whether using the same or different information, are strictly prohibited and may result in:

• Freezing of all associated accounts without prior notice.
• Cancellation of all bonus balances and unwithdrawn bonus winnings.
• Permanent ban from re-registering on the cili44 platform.

You are responsible for ensuring all information in your account is accurate and up to date. If any personal details such as your phone number or bank account change, please contact our customer support team to make the necessary updates.

Your account password is entirely your responsibility. cili44 recommends using a strong, unique password and not sharing your login details with anyone. We will not be held liable for any losses resulting from unauthorised access to your account due to your own negligence.

Cili44 accepts deposits via a range of secure and trusted payment methods, including FPX, DuitNow, Direct Bank Transfer, Touch 'n Go eWallet, GrabPay, and Boost. All deposits are processed through an enhanced encryption system to ensure the security of your transactions.

The deposit terms and conditions are as follows:

• Minimum deposit is RM 30 per transaction.
• All deposited funds must be legitimate money belonging to you personally.
• Deposits from third-party sources or another person's credit card are strictly prohibited.
• Cili44 reserves the right to decline or reverse any deposit suspected of involvement in illegal activity.
• Once a deposit has been credited, it cannot be reversed or transferred.

Withdrawals at cili44 are processed quickly, typically within 15 to 60 minutes after the request is approved. The minimum withdrawal limit is RM 50 per transaction.

Withdrawal terms and conditions that must be observed:

• The registered bank account must be in the same name as the cili44 account holder.
• Full KYC verification is required before your first withdrawal can be processed.
• Each deposit must be wagered at least once before a withdrawal is permitted, to prevent system abuse.
• Withdrawal of bonus winnings is subject to the rollover requirements specified in the relevant promotion terms.
• Cili44 reserves the right to request additional verification for withdrawals that exceed certain limits.

Withdrawals that fail due to incorrect bank account information will be returned to your cili44 account balance within two business days. If this occurs, please update your bank account details via account settings or contact our customer support.

Cili44 offers a variety of attractive bonuses and promotions to its members. All promotions are subject to the specific terms stated in each offer. The general terms applicable to all promotions are as follows:

• Each promotion has its own rollover requirements that must be fulfilled before winings can be withdrawn.
• Bonuses may not be combined with other promotions unless explicitly stated in the relevant promotion terms.
• Cili44 reserves the right to void any bonus suspected of being obtained through dishonest means or system abuse.
• The validity period for each bonus is stated in the relevant promotion terms — expired bonuses cannot be reactivated.
• Each promotion is open to eligible members only, and cili44 reserves the right to determine eligibility at our sole discretion.

All games available on the cili44 platform use a Random Number Generator (RNG) that has been independently audited by an accredited third party. This ensures every game outcome is fair, random, and cannot be manipulated by any party, including cili44 itself.

General game rules that must be followed:

• The use of automation software, bots, or any third-party tools to play games is strictly prohibited.
• Collusion between players to gain an unfair advantage is a serious violation.
• Any attempt to exploit system vulnerabilities or software bugs must be reported to us — not taken advantage of.
• Completed game results are final and cannot be contested unless there is clear evidence of a technical failure.
• Cili44 reserves the right to void any game rounds affected by a confirmed technical disruption.

Cili44 takes the privacy protection and personal data security of every member seriously. All information you provide to us is processed and stored in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Cili44 uses 256-bit SSL encryption to protect all communications between your browser and our servers. Your personal and financial information will not be sold, rented, or shared with any third party without your consent, unless required by law or court order.

For complete information on how we collect, process, and protect your data, please refer to Privacy Policy for full details.

All cili44 members are expected to conduct themselves respectfully and responsibly while using the platform. The following are strictly prohibited:

• Using abusive, offensive, or threatening language toward other members or cili44 staff.
• Spreading false or misleading information about the cili44 platform.
• Any attempt to hack, attack, or disrupt cili44's systems.
• Using your cili44 account for money laundering or any other illegal activity.
• Disclosing confidential account information to unauthorised parties.

Any breach of these conduct rules will result in immediate action, including account suspension or closure.

Cili44 reserves the right to suspend or close any member's account for the following reasons:

• Violation of any part of these Terms and Conditions.
• Suspected fraud, money laundering, or illegal activity.
• Failure to provide the requested identity verification documents (KYC).
• Holding multiple accounts.
• Activities deemed to undermine the integrity of the platform.

You may also close your account at any time by contacting our customer support team. Prior to closure, all valid cash balances (excluding bonus balances) may be withdrawn following the standard withdrawal procedure.

Cili44 will not be held responsible for any loss or damage arising from:

• Service disruptions caused by factors beyond our control, including network issues, natural disasters, or third-party interference.
• Financial losses incurred by members while playing on our platform.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Delays in processing deposits or withdrawals caused by the bank or third-party payment providers.

Cili44 is committed to maintaining the highest achievable platform uptime and will work to resolve any technical disruptions as quickly as possible. However, we cannot guarantee a completely uninterrupted service at all times.

If you have any dispute or complaint regarding your use of the cili44 platform, we encourage you to follow the procedure below:

• Step One: Contact the cili44 customer support team via Live Chat or email and clearly describe your issue along with any relevant supporting evidence.
• Step Two: Our team will investigate your complaint within 3 working days and provide an initial response.
• Step Three: If an issue cannot be resolved at the support level, it will be escalated to management for further review.
• Step Four: The final decision from cili44 management is binding and considered the definitive resolution of the dispute.

These Terms and Conditions are governed and interpreted accordance with applicable law. Any legal claims arising from the use of this platform shall be resolved through the appropriate legal channels.